Customer Support

Privacy & Security

Vancouver Wood Carving Ltd. is committed to protecting personally identifiable information. Vancouver Wood Carving Ltd. does not automatically gather any personal information when you visit our web site to view information. Vancouver Wood Carving Ltd. may require your personal information when you request information or purchase products or services from our website. The information you provide for these purposes are used by Vancouver Wood Carving Ltd. to respond to your inquiry or requests. Vancouver Wood Carving Ltd. may need to share this information to complete our service or transaction with you (such as information normally gathered to complete payment using a credit card.) Vancouver Wood Carving Ltd. does not share any personal information with third-party organizations for marketing purposes. Dick’s Lumber will disclose personal information if you direct us to or if we are legally required to do so.

Return Policy
  • We will accept returns of full box unused in its original condition and packaging within 30 days of receipt.
  • Please contact support@vancouverwoodcarving.ca or 604-321-8612 to request a return.
  • Unless your item is received damaged, or there was some error on our part, you will be responsible for all return shipping costs. There will be an additional 15% restocking fee for items that received free outbound shipping.
  • Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide Vancouver Wood Carving Inc. with the shipment tracking number.
Damage Policy
  • All items are shipped to you in the best possible packaging to ensure that you receive you purchase in perfect condition. Upon receipt, please inspect your package closely.
  • If you receive a damaged item, WallDecor 3D will assist you in receiving replacement or refund as quickly as possible at no cost to you.
  • Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it.
  • If there is minor damage to the packaging, please indicate as such when you sign for the shipment.
  • In the unlikely event that you find your product damaged upon opening the boxes of panels please take a picture and notify support@vancouverwoodcarving.ca